 Crucial
Conversations
Tools for Talking When Stakes Are High
Practical
options for you and your organization to help stretch your training
dollars and put the power of Crucial Conversations to work right
away. Master the Methods and then become certified to train your
own employees in the same methods that Dain Hancock, President,
Lockheed Martin Aero says:
“…
not only helped us to change the culture of our company, but have
also generated new techniques for working together in ways that
enabled us to win the largest contract in our industry’s
history.”
Dain
Hancock, President, Lockheed Martin Aero
Recent recipient of the $200 Billion Joint Strike Fighter Program
What Crucial Conversation is Keeping You From Success?
In
a typical day, people in your organization spend four to five hundred
minutes in work-related tasks. What if we could tell you which
of those four to five hundred minutes most influence the effectiveness
and productivity of your organization?
Over
the past twenty-five years, our associates at VitalSmarts have
studied hundreds of organizations,
thousands of teams, and tens of
thousands of individuals. Their consistent finding confirms our
experience as an organizational development firm. Simply stated,
we have discovered
that the key to excellence is how individuals handle the first
six or so minutes of crucial conversations.
More
specifically,
- Productivity hinges on how people talk to those who perform poorly.
- Team
excellence depends both on how people disagree with the boss and
how teammates
address problems with each other.
- Individual
influence is strongest when people can skillfully bring up difficult
issues and talk them
through.
- Quality
and Compliance are positively affected when people know how to
discuss inconsistencies, inefficiencies and
inappropriate
or unsafe actions candidly and respectfully.
The
Learning Objectives and Transferable Skills of the Crucial Conversations™ Seminar
You'll
learn how to:
- Catch
problems earlier because you will have the confidence and ability
to speak up with candor.
- Improve
collaboration and reduce conflict between employees and departments.
- Recognize
when you are falling into bad habits of ineffective communication
with other people—assess your Style Under
Stress.
- Express
even tough ideas in ways that don't create defensiveness and that
encourage
others to share what they
are thinking.
- Ensure
that decisions are made with the collective best thinking of everyone
in your team or group.
- Recognize
when conversations are truly crucial and when you need
to use specific skills.
- Create
dramatically improved results in the most important relationships
and with the
most important goals.
- Recognize
the signs of silence or violence in workplace conversation and
gain comfort using the tools
needed to step out of content, address the violation and reengage for success.
- Recognize
the three “clever stories” at the root
of most stalemates and identify the key questions
required to build candor
and diminish defensiveness.
- Learn
the 4 styles of Decision-Making and the keys to using them
at the optimal time
- Identify
the occasions to leverage dialogue instead of negotiation, debate
or command and control.
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